We Collect Personally Identifiable Information and Other Information that You Submit
- Personally identifiable information
- Payment information
- Account, booking, and residence information
- Mailing list information
- Live chat conversations
Personally Identifiable Information. You can visit our web sites
without sharing personally identifiable information, but you will be required
to provide personally identifiable information in order to register for a
Comfort account, to request housekeeping or related services, and to use certain
other features of the Service. We will collect any personally identifiable
information from or about you that you choose to submit to us, which may
include your name, email address, physical address, telephone number, and
payment information. Specifically, we collect your personally identifiable
information when setting up your account, to process your requests for
housekeeping and related services, in receiving and fulfilling information
requests, and when you respond to communications from us (e.g., surveys,
promotional offers, and reservation confirmations). If you provide your
telephone number to us, you consent to receiving text (SMS) messages and
telephone calls from us at that telephone number as described
Payment Information. Purchases of housekeeping and related services services must be made by credit or debit card. All credit and debit card information is provided directly to our PCI-compliant third-party payment processor. Comfort does not directly access or handle your credit or debit card information. To book services through the Service, you will need to submit your name and your credit or debit card type, number, expiration date, security code, and billing address.
Account, Booking, and Residence Information. To create an online Comfort account you will need to submit your name and email address. be required to In order to obtain housekeeping or related services you will need to provide payment information as described above, your physical address, the number of bedrooms in your residence, and whether or not you have pets. In order to book services through the Service you will need to specify the date(s) for the services, as well as identify the type of housekeeping or related service requested. You may also provide us with a focus area from the options available (e.g., “countertops”), time windows(s), housekeeping preferences (e.g., coffee table arrangements), and additional instructions. Additionally, our housekeeping staff will collect information about your residence while on-site (e.g., the location of plants). While logged into your account you may rate and submit reviews of the Service and our housekeeping staff.
Live Chat Conversations. If you use any chat feature on our Service, we will collect all text and other information that you may submit or input using that feature. If you use a chat feature while signed into you’re Comfort account, we may link the submitted information to your account.
Other Information We Collect
- Data collected by the servers used to operate the Service (e.g., IP addresses)
- Location information
- Data collected by cookies
- Data collected by analytics services
IP Addresses and Related Data. The servers used to operate and provide the Service may collect data pertaining to you and the equipment, software, and communication methods you use to access the
Internet and the Service,
including Internet protocol (“IP”) addresses assigned to your computer, your
Internet service provider (ISP), your device ID number, your approximate
geographic location, your browser type, the pages you access on the Service,
the web sites you access before and after visiting the
Service, the length of time you spend on the Service, date and time stamps, and clickstream data. Comfort may use this information to administer the Service and its servers, to generate statistical information, to monitor and analyze Service traffic and usage patterns, to monitor and prevent fraud, to investigate complaints and violations of our policies, and to improve the Service’s content and the products, services, materials, and other content that we describe or make available through the Service. We may combine this information with personally identifiable information, other Collected Information, and information obtained from third parties for security reasons. The suppliers that we use to provide the Service may collect information about your visits to the Service and other web sites.
Google Analytics. The Service may use Google Analytics, a web analysis service provided by Google Inc., to collect information about your use of the Service, which information your web browser automatically sends to Google. This information includes the URLs of the web sites that you visit and your IP address. Google may also set cookies or read preexisting cookies. This information is stored on Google’s servers.
You may opt out of our use of Google Analytics by visiting the Google Analytics opt-out web site at http://tools.google.com/dlpage/gaoptout and installing the Google Analytics Opt-Out Browser Add-On. Please remember that you will need to opt out for each browser you use. Opting out and otherwise refusing cookies will also limit the collection of analytics data from your use of the Service.
How We Use and Share Collected Information
In addition to the uses described
above, Comfort and its suppliers may use and share Collected Information as
described below. We will not sell, rent, or share Collected Information except
- We use Collected Information for the purpose for which it was collected.
- We use Collected Information to send you text messages.
- We use Collected Information to communicate with you and market products and services to you.
- We share Collected Information with the suppliers that provide us with services in connection with the Service, including the housekeepers.
- We use Collected Information to evaluate and improve the Service.
- We aggregate Collected Information to create anonymous data on Service users.
- We use and share Collected Information in connection with legal proceedings and to protect our rights.
- We share Collected Information if Comfort undergoes a change in control.
Purpose Collected. We will use your personally identifiable information for the purpose for which it was collected, for example, to process and communicate with you in connection with your requests for housekeeping or related services and to provide you with information and communications that you request. If you register for an account on the Service, we will use Collected Information to communicate with you regarding your account. If you book services, we will send you an email confirmation of your booking. Your location information will be used to add location information to your account, if applicable, and to understand where our users are located. If you send us a request to provide services at a specific property, we may use that information to evaluate your request and to communicate with you in connection with that request. If you contact us for support or assistance in using the Service, we may use Collected Information to determine whether or not your system meets the minimum requirements needed to access and use the Service and otherwise to contact you regarding your request.
Text Messages. If you opt-in to receiving text messages on the Service when prompted, Comfort will send you text messages relating to your appointments for housekeeping and related services (e.g., when services have been completed or when you book an appointment). To stop receiving messages at any
time, reply “STOP” to 305-367-1216 To receive help information, text “HELP” to 305-367-1216 or to any Comfort text message you receive. Consenting to receiving text messages is not required to buy goods or services, to book an appointment, or to otherwise do business with us.
Sharing Collected Information with Our Housekeepers and Other Suppliers. We may share Collected Information with our housekeeping staff, staffing agencies, cleaning service providers, Service management and hosting suppliers, payment processors, marketing and public relations service providers, email service suppliers, and other suppliers as necessary for us to provide the Service and our products and services to you and as may otherwise be permitted by applicable law. We require our suppliers to comply with all applicable data privacy laws and regulations. Our suppliers are authorized to and may use Collected Information as necessary for them to provide the applicable services to us.
Evaluation and Improvement of the Service. We may use Collected Information: to analyze, develop, and improve the content, materials, products, and services that we make available through the Service and the Service’s functionality; to inform marketing and communication plans and strategies; to evaluate user needs and customize Service content, promotional emails, and your browsing experience; and for other legitimate and lawful business purposes.
Aggregate Data. We may aggregate personally identifiable
information and other Collected Information to create anonymous aggregate data
on Service users, which describes users as a group but does not reveal the
identity of individual users. We may use aggregate data to understand users’
determine user demographics and usage patterns, to determine what kinds of products and services we can provide, and to improve and enrich our products and services and the Service.
Security and Protection of Rights. We may use Collected Information and share it with third parties to the extent permitted by applicable law, including in the event of a subpoena, court order, or law enforcement request. Comfort will use Collected Information and share it with third parties if we believe doing so is necessary to operate the Service or to protect our rights or the rights of others, including disclosing information necessary to identify, contact, or bring legal action in the event of a violation of our contracts, terms, or policies.
Third-Party Web Services
Access by Children
The Service is not directed at children under 13 years of age. Comfort does not knowingly collect or use information from children under 13 through the Service.
Access from Outside the United States
If you are visiting the Service from outside the United States, please be aware that Collected Information may be transferred to, stored in, and processed in the United States (where our and our suppliers’ servers and databases are located and operated). The data protection and related laws and regulations of the United States might not be as comprehensive as those in the country from which you are accessing the Service.
How to Access Your Personally Identifiable Information
To access or update your personally identifiable information as it exists in our records, please visit your online Comfort account, if applicable, or contact us [email protected]